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Frequently Asked Questions
What is AndSign©?
What makes AndSign© special or different from other digital signage providers?
What is the difference between cloud service and self-hosted?
How much space (Storage) is assigned to my account on the cloud?
How many years of experience do you have in digital signage?
Who are your clients? Do you have any references?
Do AndSign© devices turn ON and OFF automatically?
What type of screens can be used for AndSign©?
Are there restrictions on screen orientation? landscapeOR portrait?
What will happen if internet connectivity is lost?
Can I reboot player devices remotely?
What kind of reports AndSign© provide about the player devices status?
Does the software provide real-time information about what content is being displayed?
How long does it take to receive AndSign© device after ordering?
Does the device have enough disc space for storage of large media files?
Does AndSign© provide templates and pre-designed content?
What level of support do you provide for AndSign© cloud users?
Do you provide on-site installation services?
Do I need IT personnel to install or maintain the players?
What payment methods do you accept ?
How long will it take to update the content on screens?
What are the types of content and media supported?
Does AndSign© support live streaming?
Can I add online dynamic content from Facebook, Weather feeds or news tickers ?
Can I create groups of screens?
Is it easy to setup a player?
What if I want to create a campaign but publish it later to players ?
Can I add an online webpage? How is an HTML file and its links handled on a timeline?
How do I order AndSign©?
What is the warranty of AndSign© player?
Does AndSign© work with 3rd party content providers?
How much bandwidth can I use on the cloud?
How many players can I link to one account, will the product work fine with large number of players ?
Do you recommend using Self Hosted Server?
What server specs are needed for AndSign© Self hosted server?
I am a reseller, do you have a reseller program?
Do you offer white label solution for your product?
Can I use AndSign© Software and Service on other players than AndSign© Device?
Is my Data on the cloud safe, private and secure?
What is the price of AndSign© Solution?
Does AndSign© devices ready for mobile 3G connectivity?
Does AndSign support interactive screens?
What makes AndSign© special or different from other digital signage providers?
What is the difference between cloud service and self-hosted?
How much space (Storage) is assigned to my account on the cloud?
How many years of experience do you have in digital signage?
Who are your clients? Do you have any references?
Do AndSign© devices turn ON and OFF automatically?
What type of screens can be used for AndSign©?
Are there restrictions on screen orientation? landscapeOR portrait?
What will happen if internet connectivity is lost?
Can I reboot player devices remotely?
What kind of reports AndSign© provide about the player devices status?
Does the software provide real-time information about what content is being displayed?
How long does it take to receive AndSign© device after ordering?
Does the device have enough disc space for storage of large media files?
Does AndSign© provide templates and pre-designed content?
What level of support do you provide for AndSign© cloud users?
Do you provide on-site installation services?
Do I need IT personnel to install or maintain the players?
What payment methods do you accept ?
How long will it take to update the content on screens?
What are the types of content and media supported?
Does AndSign© support live streaming?
Can I add online dynamic content from Facebook, Weather feeds or news tickers ?
Can I create groups of screens?
Is it easy to setup a player?
What if I want to create a campaign but publish it later to players ?
Can I add an online webpage? How is an HTML file and its links handled on a timeline?
How do I order AndSign©?
What is the warranty of AndSign© player?
Does AndSign© work with 3rd party content providers?
How much bandwidth can I use on the cloud?
How many players can I link to one account, will the product work fine with large number of players ?
Do you recommend using Self Hosted Server?
What server specs are needed for AndSign© Self hosted server?
I am a reseller, do you have a reseller program?
Do you offer white label solution for your product?
Can I use AndSign© Software and Service on other players than AndSign© Device?
Is my Data on the cloud safe, private and secure?
What is the price of AndSign© Solution?
Does AndSign© devices ready for mobile 3G connectivity?
Does AndSign support interactive screens?
Answers
AndSign© is a turnkey Digital Signage solution, made available by combining these ingredients :
- An industrial grade player hardware
- Digital Signage Player firmware
- Cloud Service for content management
- Advanced player monitoring and maintenance.
AndSign is a turnkey solution that consists of hardware player device, firmware on the device and backend server on the cloud OR self-hosted.
What is special is the Cost effectiveness and the harmony (stability) of the ensemble.
- Specific technical features on the hardware such the Advanced Power Management.
- Specific technical features of the firmware such as the performance optimization.
- Specific technical features on the cloud such storage and backup and download management on AmazonS3 platform which grants 99.98% uptime.
- And a lot more.
AndSign© offers both models:
Cloud Service is the most cost effective; it’s a zero maintenance model. Your players are connected to AndSign© Cloud Servers through the Internet. Your Data is stored and backed up on amazon S3 Storage (99.99% up time). Each single file is encrypted, private and secured.
No initial investment or setup fees; just a Monthly Subscription for each Player connected.
Self-Hosted means that AndSign© Team installs the software on a your own server. The Data is stored and backed up on your servers and within your IT responsibilities. Initial Investment for server license and installation is mandatory. Server Support Pack is also provided on yearly basis for support and version update. This is an optimum choice if your players are already connected through your network infrastructure and you have an IT team.
Unlimited Space, Yes Unlimited Space!
AndSign© is a fruit of 10 years of digital signage experience, since 2005.
AndSign© is a new technology out of long time experience in digital signage projects and challenges.
We have happy clients worldwide in US, Europe and Middle East.
AndSign© serves multinational organizations such as Orange, Bel, Schneider Electric, BASF among others.
AndSign© devices have APM (Advanced Power Management) on board that enables scheduled power off and power on through the AndSign© management interface.
Any screen with HDMI input will work well.
No, AndSign© software will let you choose the orientation you need to display, so you can install your screen in both directions and select the orientation from the software.
AndSign© player will keep playing the last media until connectivity is resumed, then new updates will be pushed and displayed.
Yes, and also we can assign booting up time and shutdown time.
AndSign© provides hardware with related information on your account dashboard such as:
- Disc space usage
- Connectivity to the server and
- Synchronization
Also the software provides useful reports for:
- Players out of service (offline)
- Report player status: uptime, shutdown time, online, offline
- Proof of play report and content deployment
- Synchronization report
AndSign© devices are shipped after 7 business days. Our minimum stock is 100 units; for orders greater than 100 units, kindly click here to consult our sales office for stock availability.
AndSign© comes with basic storage (16G), which should be enough for any digital signage application.
Additional microSD memory can be added to the device; AndSign© firmware detects automatically the extra memory and manages the storage accordingly.
YES, AndSign© comes with free professional HTML5 templates. Our variety of templates is unique, elegant, new and practical. AndSign© templates are designed to meet most of the digital signage applications and layouts.
For our AndSign© customers on the cloud, we offer free customized template upon request.
We provide 24/7 support for urgent marked tickets. Other support requests are handled within GMT regular working hours.
AndSign© Team has the experience to provide easy installation guidelines and consultancy to our re-sellers and clients, however, AndSign© does not provide installation service directly.
No, for cloud subscription users, no IT expertise within your company is needed, just an installation technician can do the job, the installation process if very straight forward.
We accept credit card payment and bank transfer.
Updates are checked every 50 seconds; new content will be displayed as soon as the media is downloaded on the device, this depends entirely on the internet connectivity speed.
If the connectivity breakes during download, the download resumes automatically from the last point.
- Images: JPG , BMP, PNG
- Videos: WMV, AVI, MP3, MPEG
- Content from URLs
- Widgets (Weather, Social Media)
- Ready-designed templates
Yes , through AndSign© widgets
Yes, AndSign© has easy-to-use widgets, just add them to your campaign and theywill run automatically.
Each widget has a set of options and parameters that will enable you to customize the widget in a way that suits your need and provides variety of appearance on the screens.
The AndSign© player is Plug and Play;
First, plug the device to the internet through DHCP LAN
On your account administration panel, Add New Player
Copy the code on player screen and paste it to register the new player
That’s all, you’re ready to go !
AndSign© allows you to create and save campaigns and without publishing the content on the screens.
You can click on the publish button when you are ready.
You can also schedule the campaign to start automatically at a specific time.
Yes, through AndSign© URL widgets and you set refresh rate and display time
Just fill the request quote form here and we will contact you immediately.
AndSign© offers a 2 year hardware and firmware warranty.
Extended warranty is also available for purchase.
Yes, AndSign© supports any HTML5 content and templates.
AndSign© is tested on the following 3rd party content providers:
http://www.bluefoxcontent.com/ and http://screenfeed.com/
Bandwidth is monitored in order to guarantee performance and cloud service health.
Basic Bandwidth allowed is 500MB per player per month. If you need higher bandwidth, you can just ask for an upgrade.
AndSign© has accounts already running more than 500 players.
Also, AndSign© Solution has been heavily tested on 1000+ players in our test labs, and worked like magic !
Yes, we recommend it; if your players are already connected through your network infrastructure, you have an IT team, and you have enough players to validate the initial investment (25+).
Minimum Specs are a virtual machine with 2 cores, 6G Ram, 50G Storage.
For each additional 50 players, additional 1 core processing and 2G Ram.
We love to work through resellers.If you are an active Digital Signage vendor in your country, we prefer to deal with one company. Please fill our reseller application form online by clicking here
Yes, we offer white labeling for AndSign©. If you have a request for that, fill our online white label request form here
Yes, it’s possible, we offer the software and service on third-party devices.AndSign is already tested on multiple devices running android 4.2 and higher. And AndSign© is already installed on hundreds of tablet devices at retail shops in USA.
However, AndSign© players have the best performance, reliability and hardware, advanced power management, in addition to being cost effective in comparison with all other players available, so we strongly recommend running AndSign© solution on its dedicated player devices.
Yes, your data is secured and the storage, service availability is 99.999 % which guarantees maximum downtime of 1 hour per year
AndSign© player firmware license is for free on AndSign© player device. AndSign© device costs © 300 for quantities over 100. Cloud subscription is © 15 per month for each player for quantities over 100. For AndSign© self-hosted solution request a quote by clicking here
Yes, AndSign© devices are ready for built in 3G adaptor, it is an optional module to be ordered with the player device.
Yes, we support interactive screens.